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Please help

All versions of Window XP and 2003 including 32 bit and 64 bit

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Please help

Postby HIBB » Sat Mar 25, 2006 9:38 am

I have XP pro on my pc. i obviously have some kind of error because I am unable to access some web sites, windows media player doesn't work, i can't dowload any updates, among other things. i recently recovered from a corrupted registry put the problem s occurred before that. i have the OS cd but is there a way to repair my problems without deleting everything. Any help is greatly appreciated......I should probably mention that my hard drive is a clone of another, of which i don't have.
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Postby Gecko » Sat Mar 25, 2006 12:29 pm

This sounds like spyware or a trojan maybe, lets see if we can find it.

Please download HijackThis, unzip it to it's own folder.
Start HijackThis and select 'Do a system scan and save a logfile'
Now post the contents of the logfile back into this thread

As for having to delete everything that is a last resort there are ways to avoid the like a repair install.
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Postby HIBB » Sat Mar 25, 2006 6:52 pm

my pc won't allow me to log on to any web sites that require a password either.
:shock:
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Postby HIBB » Sat Mar 25, 2006 7:04 pm

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\WINDOWS\Mixer.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roland\VSC32\vsc32cnf.exe
C:\Program Files\Roland\VSC32\vscvol.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\Program Files\Labtec\Mouse\2.1\moffice.exe
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\Program Files\Labtec\Media Keyboard\V5.0\KbdAp32A.exe
C:\Program Files\Common Files\Microsoft Shared\Media Manager\airsvcu.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\Labtec\Mouse\2.1\MOUSE32A.EXE
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Speed Disk\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\ZoneLabs\isafe.exe
C:\Program Files\Crazy Browser\Crazy Browser.exe
C:\Documents and Settings\BEATMACHINE\Desktop\DEMO\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: LastWinDet Class - {1201333E-BAD9-481C-BCF5-6904498CF85B} - C:\Program Files\UnH Solutions\IE Privacy Keeper\IEPKbho.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [vsc32cnf.exe] C:\Program Files\Roland\VSC32\vsc32cnf.exe
O4 - HKLM\..\Run: [vscvol.exe] C:\Program Files\Roland\VSC32\vscvol.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1125905316\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Labtec\Mouse\2.1\moffice.exe
O4 - HKLM\..\Run: [LWBKEYBOARD] C:\Program Files\Labtec\Media Keyboard\V5.0\KbdAp32A.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.overture.com/d/search/p/befree/?Promo=befree00088981906563281284&Keywords=Home+Page&Go=Go&Promo=befree
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 3745400987
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - Unknown owner - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe (file missing)
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - Unknown owner - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe (file missing)
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\System32\ZoneLabs\isafe.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe (file missing)
O23 - Service: Symantec Password Validation (ccPwdSvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe (file missing)
O23 - Service: Digidesign MME Refresh Service (DigiRefresh) - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Unknown owner - C:\Program Files\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Unknown owner - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe (file missing)
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Unknown owner - C:\Program Files\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe (file missing)
O23 - Service: Speed Disk service - Symantec Corporation - C:\Program Files\Speed Disk\nopdb.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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Postby Gecko » Sat Mar 25, 2006 8:51 pm

I really don’t see anything bad in your log file, a number of missing files but no big deal.
But there is one entry that makes me think you might have some remnants left over from an AboutBlank infection.

Please download Aboutbuster extract it to it’s own folder and then run AboutBuster
When it’s finished it will create a log in the same folder, copy and paste the contents of that log into this thread.
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Postby HIBB » Sun Mar 26, 2006 6:38 am

ran the aboutbuster....no ads or files were found.....u said that I had missing files. Could that be my problem? I have no clue of what to do next.....
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Postby Gecko » Sun Mar 26, 2006 12:52 pm

You said that you have the os cd you will need it for the next operation.

Goto Start > Programs > Accessories > System Tools > System Information
In the system information window select Tools > System file checker
In that window make sure that Scan for altered file is checked click the start button.

Make sure that your os cd is in the cd rom drive.
It will take some time to complete this scan and you will be prompted about any files that have been changed or are missing.
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Postby HIBB » Mon Mar 27, 2006 12:00 am

I tried to open " system information", but it won't open. I clicked on it and the little hourglass came up for a couple of seconds and disappeared; but nothing happened. I restarted the computer and tried again and got the same results. I even tried to do it in safe mode and got the same results. Any other seggustions?....getting really frustrated.
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Postby Dave_Lethal » Mon Mar 27, 2006 12:08 am

Try going to start>run then type sfc /scannow
System File Checker should start running.
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Postby HIBB » Mon Mar 27, 2006 12:25 am

thanx Dave that started it.....
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Postby HIBB » Mon Mar 27, 2006 1:32 am

:mad: ok i did the scan but while doing that it repeatedly asked for the xp disk even though it was in the drive. i kept hitting retry and the status bar crept up to finish eventually, but then nothnig happened. It just disappeared. I think i've got a five hundred dollar paper weight.
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Postby Gecko » Mon Mar 27, 2006 3:00 am

The missing files I referred to were registry entries for files that are no longer there.
That would not cause the problem you are describing.

If it asked for the cd then it found something changed or corrupted and tried to replace it.
Have you rebooted you system since it finished?

The fact that it kept asking for the cd repeatedly worries me a little.
Can you read from the os cd without errors?
Put the cd in, right click on the cd drive and select explore now open some folder.
Before we go for an in-place upgrade I want to make sure that your os cd is fine and that your cd rom drive is ok
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Postby HIBB » Mon Mar 27, 2006 10:41 pm

I have rebooted the system and i haven't noticed any change in it's condition....stuff still doesn't work. I am able to explore the contents of the disk. the drive seems to be working properly.
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Postby Gecko » Tue Mar 28, 2006 2:10 am

I would say that your best bet would be to do an in-place upgrade (reinstall) of windows xp.
You should not loose any of you installed programs or almost all files (see below)
But I would make backups of irreplaceable file like my document, pictures logins passwords email …etc just in case.
If you downloaded, installed windows xp sp2 then it will have to be uninstalled before you do the in-place upgrade.
If you are not sure look in the control panel > add/remove programs if service pack 2 not listed then you should be ok.

When you do an in-place upgrade you will lose data that is stored in the following folders,
C:\Documents and Settings\All Users
C:\Documents and Settings\Default User

So make sure that you back the up before you start the below process.

You will also need your windows xp product key, you can use magical jellybean to retrieve it for you.

To perform an in-place upgrade (reinstallation) of windows xp
Insert the Windows XP CD in your computer's CD-ROM or DVD-ROM drive at the Welcome click Install Windows XP.
Select Upgrade (Recommended) in the Installation Type box (if it is not already selected), and then click next.
Put in your product key you got from magical jellybean
On the Get Updated Setup Files page, select no (you can not upgrade from Microsoft)
When you are finished the first thing you should do is go to windows update.
The reinstall wipes out all the updates that are installed.
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