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Windows Media has stopped working

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Windows Media has stopped working

Postby joolsd » Mon Aug 10, 2015 10:33 pm

Windows media, has stopped working, so to has internet explorer.

I seem to be going round in circles.

'The file wmploc.dil has a version number 12.0.7601.18840 where 12.0.7601.17514 was expected.


Do I want to install the player from the microsoft website. Ok so i do that.

Takes me to this page

http://windows.microsoft.com/en-us/wind ... dia-player


Eventually find a link find a link:
get the Media Feature Pack.
Asuuming this is the right link, it is the only one I can see.

Ok download that. And it comes up with yet another error:

Installer encountered an error 0x80004002



I'm not really having a user experience here..

Any ideas?
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Re: Windows Media has stopped working

Postby Gecko » Tue Aug 11, 2015 1:14 am

This is a known issue with some update for WMP but it has a simple fix.

Reboot your system.
Open cmd.exe as an administrator by
Click Start. Type Command. Right-click Command Prompt, and then click Properties.
On the Shortcut tab, click Advanced.
Select the Run as administrator check box.
In the command box type in

unregmp2.exe /UpdateWMPVersion

Press enter.

Or you can use MS Fix it for me tool found here http://go.microsoft.com/?linkid=9758651
After the download just run the file that is downloaded
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Re: Windows Media has stopped working

Postby joolsd » Tue Aug 11, 2015 7:23 am

Hi thanks for the reply. The cmd fix didn't work

The msi also no joy. There is something just not happening with this PC.
'This Microsoft Fix does not apply to your operating system or applications version'
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Re: Windows Media has stopped working

Postby Gecko » Tue Aug 11, 2015 12:37 pm

You can try to re-register the wmp.dll file
Open cmd.exe as an administrator again and type in the following

regsvr32 wmp.dll

And press enter
See if WMP works

If that doesn't fix it disable and re-enable the player
Go to Start and in the search bar type "Turn Windows features On or Off".
Click on "Turn Windows features On or Off".
Browse to Media Features and place a check mark in front of Windows Media Player.
Restart the Computer.

Do the above again turn it back on and restart again see if it works.
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Re: Windows Media has stopped working

Postby joolsd » Tue Aug 11, 2015 7:30 pm

I'm sorry to say none of that worked. Even system restore is not working.

No Retract retract retract...did a full restart

It work a treat, and I fixed the IE problem as well.

I have been using MSconfig and I believe this has upset something, is this the possible cause?

I was trying to make my memory usable in the advance boot option. This is obviously a dangerous option to get involved with.

thank you all for your help.

Best regards

Julian
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Re: Windows Media has stopped working

Postby Gecko » Thu Aug 13, 2015 4:15 pm

Yep, messing with MSconfig will affect how it runs!
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