Virus Damage - 3 Main Problems

[Az Flux]

Thank you.

And heh heh, of course the shutdown is going to be another strange, hard-to-fix, error.

I don't have a programs list, though I have an "Application" one. The only things in there are some warning relating to MSSQL$VAIO_VEDB ... but it does seem to coincide with the shutdown times, and I'm pretty sure it would be the problem.

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The description for Event ID ( 19011 ) in Source ( MSSQL$VAIO_VEDB ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: (SpnRegister) : Error 1355.
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There are some other warnings about Userenv, but they happen at random times. Now, I went through MSConfig and select the "Diagnostic Startup" which just stops everything non-essential but it surprisenly didn't work and the shutdown problem remained. And yes, I'm sure the MSSQL$VAIO_VEDB service was stopped.

Now again, I tried Safe Mode with the same user account and it worked just fine. So I have no idea why the diagnostic startup didn't work as I thought it basically mimicked Safe Mode.

[Gecko]

Az Flux,

Actually it would be the Userenv that could be causing the shutdown problem,
download and install from Microsoft and that should resolve the shutdown problem.

As for the MSSQL$VAIO_VEDB error, try turning on file and printer sharing.

Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.
Select your connection, and then right-click Properties.
Click Install, click Service, click Add, and then click File and Printer Sharing for Microsoft Networks.
Click OK, and then click Close. You may be prompted to restart your computer after the installation.

[Az Flux]

UPHClean doesn't do anything. It still doesn't shutdown and I can't even get the program to log anything

And "File and Printer Sharing for Microsoft Networks" is already there an enabled.

[Gecko]

[Az Flux]

[Gecko]

[Az Flux]

[Gecko]

Az Flux,

Well sorry it didn't fix it

Shutdown problems are not that easy to chase down.

This gives you a good idea on how to trace down a shutdown problem.
It's not easy and even MS says it's for advanced users.

[Az Flux]

"If you recently removed a program or a Windows component from the computer by deleting it manually, related information that is still on your computer may be causing the problem."

Hmm, it's under receiving an error message but that'd still be my first guess. I have an "Adobe Setup" in there but the remove button is missing. And when I try to uninstall with CClean it tells me to uninstall with the setup.exe file. Heh, there actually two in there and I found one was for the Premier trial and I got rid of that but I'll have to play around and see what this second one is.

Heh, there nothing really left to do in the "computer stops responding" one. It wouldn't be CMOS/BIOS setting would it? Since it still works from Safe Mode.

[Gecko]

[Az Flux]

Well, I finally found the other setup error, it was Adobe Color Common Settings ... but I think the Adobe Common File Installer and the ExtendScript Toolkit was playing a part to. Heh, it only took uninstalling just about every adobe product to fix it.

Unfortunately it didn't fix the shutdown issue though.

And another strange thing too, before all that I somehow managed to get it to shutdown from normal mode. I was trying to enable boot logging to see what devices/drivers were running in safe mode. I booted up in the "Enabled Boot Logging" option but it didn't seem to do anything so I re-booted into Safe Mode. But I couldn't find a log anywhere so I just shutdown and unplugged everything from the computer, ready to put it away. Then I remembered that I needed to put some files onto a flash so turned it back on, leaving everything unplugged, did that and then shutdown. This time it actually worked.

I have no idea why, and even after replicating all that I haven't been able to get the shutdown to work again. Heh, any thoughts on it?

And would you be able to tell me how to work boot logging? I'd like to get a log of safe mode and a log of normal mode and compare them. I'll slowly go through and disable devices/drivers and see if I can pinpoint a problem.

[Gecko]

[Az Flux]

It was the Ethernet cable and the power cable. But yeah, that was where I started though despite doing seemingly the exact same thing as before, I haven't been able to get the same results.

Ah well, there's not a lot more that can be done except going through and disabling devices/drivers to see if any of them are the problem. The bootlog list won't really matter since you can tell rather easily which are important ones. Heh heh, but considering the amount of things in there, it'll take some time ... and if that doesn't work then I'm quite out of ideas and as you said, shutdown problems are hard to trace. Lol, I wonder if I'll have any luck ringing Microsoft or Sony.

Thank you for all your help. My computer is running much better then when I first posted here, despite the shutdown issue. And I've learnt quite a bit more about computers ... well troubleshooting MS in anycase. If I fix the problem before too much time passes I'll update here; it could be good for future reference.

Cheers, and Merry Christmas.

[Az Flux]

Well, I finally found the problem. I thought I would update since it's rather interesting outcome.

I ended up doing a fresh install of Windows because I started getting problems with other drivers and had to re-install them anyway. Everything worked fine until I started installing the drivers and I got the shutdown problem again, but this time I managed to trace the issue.

It was the "Sony Visual Communication Camera VGP" driver.

The same driver that came with the computer, and the same one that is listed under this brand/model on Sony's support download site.

I've searched around and found other people with the same problem, meaning it's not just my computer. So, wonderful job Sony has done there.