PCTech Forums

Hi badpolarbear recommended me to this site. Could you please review my logfile. I know there are a couple issues, one being new dot net. The bear is at my residence at this point trying to clean out some issues. Can you suggest proper cleaning procedure. Marie

Be glad too......... Just need to see it here.
Have bpb run SpyBot and Ad-aware first.
brad

Sorry dude we are working on the pc as we speak and forgot to post the log. Instead of me logging out I will post the log from my account to save time. Ya ya ya, Im having a blonde moment

Logfile of HijackThis v1.97.7
Scan saved at 10:41:58 AM, on 23/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\COMPAQ\CPQINET\CPQInet.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://store.presario.net/scripts/redir ... 01&lc=1009
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presario.net/scripts/redir ... 01&lc=1009
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.com/dyn/hotbar/3.0/sb ... geHome.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://store.presario.net/scripts/redir ... 01&lc=1009
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\Hotbar\bin\4.4.5.0\WeatherOnTray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKCU\..\Run: [ssate.exe] C:\WINDOWS\System32\irun4.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: Encarta Encyclopedia (HKLM)
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
O9 - Extra button: Define (HKLM)
O9 - Extra 'Tools' menuitem: Define (HKLM)
O9 - Extra button: Researcher (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: Support (HKCU)
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=1009
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... 7036342593
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc ... wflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{71D44064-8DE1-490C-B504-2C72AB5A53AF}: NameServer = 199.243.168.254

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

WeatherOnTray.exe
irun4.exe

Turn off System Restore. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://store.presario.net/scripts/redir ... 01&lc=1009
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presario.net/scripts/redir ... 01&lc=1009
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.com/dyn/hotbar/3.0/sb ... geHome.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://store.presario.net/scripts/redir ... 01&lc=1009
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\Hotbar\bin\4.4.5.0\WeatherOnTray.exe
O4 - HKCU\..\Run: [ssate.exe] C:\WINDOWS\System32\irun4.exe
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=1009

Go to Control Panel / Add/Remove Programs and remove the following if they are there:

Hotbar

Now delete these Folders or Files that are Highlighted: (You may need enable "Show all Files" and disable "Hide System Files" in Windows Explorer / Tools / Folder Options / View Tab) (You may have to boot to "Safe Mode" in order to delete some Files/Folders)

C:\Program Files\Hotbar
C:\WINDOWS\System32\irun4.exe

Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and reboot.

brad

??? Guess I'll wait.
brad

Thanks to all who helped, The system is back up and running smoothly. Here is a copy of my logfile again, I hope it meets your approval Brad. Thanks to Badpolarbear his time and effort


Logfile of HijackThis v1.97.7
Scan saved at 11:40:15 AM, on 6/24/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\PC-cillin 2002\Tmntsrv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\PC-cillin 2002\PCCPFW.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
C:\Program Files\Trend Micro\PC-cillin 2002\pccguide.exe
C:\Program Files\Trend Micro\PC-cillin 2002\PCCClient.exe
C:\Program Files\Trend Micro\PC-cillin 2002\Pop3trap.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\pccguide.exe"
O4 - HKLM\..\Run: [PCCClient.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\PCCClient.exe"
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2002\Pop3trap.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &NeoTrace It! - C:\PROGRA~1\NEOTRA~1\NTXcontext.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: NeoTrace It! (HKCU)
O17 - HKLM\System\CCS\Services\Tcpip\..\{4AF3C16E-AC8E-4E35-AF28-8F18E5B3F0C3}: NameServer = 199.243.168.254

You're welcome.
Log Log File looks good. Hope you can keep it like that.
Please come back if you need help..... or call bpb.
brad