PCTech Forums

Posted: **Tue Feb 24, 2004 1:35 am**

Do you have WMP9 installed? If not, that's why you get the error.
brad

Posted: **Tue Feb 24, 2004 2:10 am**

Thank you for your response, Brad...

My Windows Media Player is version 9.00.00.3075

Helen

Posted: **Tue Feb 24, 2004 8:19 am**

Well the only other things I've found are:
Are you logged on as Administrator? You must be to install this update.
Have you rebooted since installing?
brad

Posted: **Tue Feb 24, 2004 2:58 pm**

Yes, I am logged on as administrator and I've rebooted many times in an attempt to get this update to be recognized by Windows Update.

The installation history window shows:

Successful February 23, 2004 Critical Update for Windows Media Player Script Commands (KB828026) Web site

Successful February 23, 2004 Critical Update for Windows Media Player Script Commands (KB828026) Web site

Successful February 13, 2004 Critical Update for Windows Media Player Script Commands (KB828026) Web site

Successful February 11, 2004 Critical Update for Windows Media Player Script Commands (KB828026) Web site

I've had XP for almost a year now and have been updating it regularly... this is the first time I've run into an update that is so stubborn.

I just checked for updates again and it still says I need KB828026... sigh...

Thanks for your help, Brad... I truly appreciate your time and trouble.

Helen

Posted: **Tue Feb 24, 2004 3:26 pm**

One thing you could try. Go to Add/Remove Programs and uninstall KB828026. Reboot and go to the Windows Update site and download again. Then reboot again.
brad

Posted: **Tue Feb 24, 2004 4:32 pm**

Brad... I followed your advice and it worked like a charm!!

Thank you so much!

Helen

Posted: **Tue Feb 24, 2004 9:03 pm**

Great! You're welcome.
brad

PCTech Forums

Update will not "take" after four attempts...

Update will not "take" after four attempts...