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Black screen and crash

Posted:
Thu Jun 11, 2015 8:47 pm
by joolsd
Re: Black screen and crash

Posted:
Sat Jun 13, 2015 1:32 am
by Gecko
joolsd,
Let's see what the Event Viewer has to say about the error you are getting.
Go to Start > Control panel > Administrative tools > Event viewer >
Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
You want to look in the system section.
You are looking for any red icons, double click on the icon.
Click inside the 'Description' section then highlight the text and copy and paste it into notepad.
At the bottom of the event window check 'words' and then copy and paste that text also
Then past it all into your reply to this thread.
Re: Black screen and crash

Posted:
Sat Jun 13, 2015 2:04 pm
by joolsd
Thanks for the reply Gecko.
Well I found that error, and not surprising this is implying that it is the graphics display.
So is this the only cause of the problem?
I have tried re-installing the drivers, as well as different drivers?
Let me know if you see anything else?
Log Name: System
Source: Display
Date: 13/06/2015 13:55:23
Event ID: 4101
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: POOTER
Description:
Display driver nvlddmkm stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-06-13T12:55:23.000000000Z" />
<EventRecordID>179771</EventRecordID>
<Channel>System</Channel>
<Computer>POOTER</Computer>
<Security />
</System>
<EventData>
<Data>nvlddmkm</Data>
<Data>
</Data>
</EventData>
</Event>
Re: Black screen and crash

Posted:
Sat Jun 13, 2015 2:37 pm
by Gecko
joolsd,
This is a know issue and Microsoft has a fix for it.
Go to the following MS page and click on the Fix It button
https://support.microsoft.com/en-us/kb/2665946This fix adjusts the Timeout Detection and Recovery registry value giving more time to complete this operation by adjusting the registry value.
Re: Black screen and crash

Posted:
Sat Jun 13, 2015 6:17 pm
by joolsd
I backed up the reg, and used the 'Fix it for me' option.
Thank you for your help. I might need to try using my PC for a bit, as the symptoms are a bit sporadic. And happen when you are not expecting it.
Julian
Re: Black screen and crash

Posted:
Sun Jun 14, 2015 12:55 am
by joolsd
The problem is still there.
I guess I could do the fix manually...
Jools
Re: Black screen and crash

Posted:
Wed Jul 01, 2015 10:09 pm
by joolsd
I tried to manually do the fix and still the problem persist. I also set the visual effects to performance. And still no joy.
I found that the 'fix it for me' didn't instal the registry keys as it said it would.
Re: Black screen and crash

Posted:
Thu Jul 02, 2015 5:31 pm
by Gecko
joolsd,
If changing the Timeout Detection and Recovery registry value didn't fix the problem then this just might be a hardware issue.
Have you check the fan on the video card to make sure it's spinning when the system is on?
Re: Black screen and crash

Posted:
Tue Jul 07, 2015 7:50 pm
by joolsd
The fan is always on, in fact it makes a great deal of noise.
It could well be a hardware error. Maybe a trip to the PC shop might me the best option.
Best regards'
Jools
Re: Black screen and crash

Posted:
Mon Aug 10, 2015 7:12 pm
by joolsd
Is there anyway of finding out where the hardware error is? It is crashing almost every time I start windows. The error messages are intelligible, and do not say much?
Jools
Re: Black screen and crash

Posted:
Tue Aug 11, 2015 1:02 am
by Gecko
This sounds like it could be a over heating issue, when was the last time you cleaned the inside of the computer like the CPU and GPU heat-sinks and fans ?
Re: Black screen and crash

Posted:
Sat Aug 15, 2015 12:47 pm
by joolsd
I have taken a bit off memory out and it hasn't crashed in the same way yet.
Jools
Re: Black screen and crash

Posted:
Fri Sep 25, 2015 7:21 pm
by joolsd
The real soultion was the Nvidea Graphics card being faulty. I replaced it with a new one... perfect!!