PCTech Forums

I don't know what has happened and I have tried many solutions but when I open certain programs or files in those programs I recieve an error message that contains this same file and I don't know how to fix it. the file is c:docume~1\name~1\locals~1\temp\wer23.tmp.dir00\appcompat.txt It has showed up on two different programs that have suspossedly crashed. I hope someone can help.

Thanks,
A man desperately in need.

Ran a search on this but couldnt really find anything relevant.I suggest running and posting the logfile.

Here is the report from Hijack this, hopefully this will help.

Thanks again,
A man in need of help


Logfile of HijackThis v1.97.7
Scan saved at 12:18:29 AM, on 5/3/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe
C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\PC-cillin 2000\PNTIOMON.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
C:\Program Files\Trend Micro\PC-cillin 2000\pccntupd.exe
c:\progra~1\Support.com\client\bin\tgcmd.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\My New Thing\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50059
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... earch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50059
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50059
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {63B78BC1-A711-4D46-AD2F-C581AC420D41} - C:\PROGRA~1\COMMON~1\WinTools\btiein.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O2 - BHO: (no name) - {9FE44E17-B96C-92A6-2225-F62A04C48A53} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe"
O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Real-time Monitor.lnk = ?
O4 - Global Startup: VAIO Action Setup (Server).lnk = ?
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: Yahoo! MLB StatTracker - http://aud5.sports.dcn.yahoo.com/java/y/mlbst8402_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/c ... potc_x.cab
O16 - DPF: Yahoo! Spelldown - http://download.games.yahoo.com/games/c ... sdt1_x.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shoc ... tor/sw.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/fu ... .0.0.8.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/ ... porter.cab?
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplat ... curity.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... 3662731481
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.c ... pi_416.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/sh ... wflash.cab
O16 - DPF: {FF054BED-D972-4215-897E-726C3488DDBB} (sonyctl.sonycm) - http://supportcentral4.sel.sony.com/sdc ... onyctl.CAB

Seems your running Norton and PCCillin at the same time,generaly not a good idea.Pick one and remove the other.Another thing i see is from sony...take a look at this in reference to c:\progra~1\Support.com\client\bin\tgcmd.exe .This is a type of spyware embedded by sony you may want to remove.

Im going to leave the registry entries to brad (another mod),he's proven to be our resident hijack log king

I agree with liljim. Norton, Pc-cillin, and Zone Alarm..... Pick one AV and one Firewall.
Turn off "System Restore".
Close all other open Windows and have HiJackThis Fix:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50059
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50059
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50059
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O2 - BHO: (no name) - {63B78BC1-A711-4D46-AD2F-C581AC420D41} - C:\PROGRA~1\COMMON~1\WinTools\btiein.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O2 - BHO: (no name) - {9FE44E17-B96C-92A6-2225-F62A04C48A53} - (no file)
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/ ... porter.cab?

Reboot and turn "System Restore" back on.

brad

i cannot find the sony support file in the add remove programs or the other one. I found the tgcmd file but it won't allow me to delete it is there any other way of deleting it? I'm in the process of doing the other suggested items as well.

you can remove most of those entries from HiJackThis itself. Open the program, click scan, then check the ones you want to be gone, then fix checked.

HiJackThis will make a bunch of files with a .bak extension so it can re-add something if it's causing you problems.

This file here c:\progra~1\Support.com\client\bin\tgcmd.exe is the file that I can't figure out how to delete it. I fould the file but it won't let me delete it. I already have fixed all of the hijack this files that are futher up on the forum. But, I can't figure out this one. Any suggestions?

Reboot in "Safe Mode" and delete it.
brad

Here's a Forum Post Dealing with the problem.
As for always opening a link in a new Window... Some sites have that written into their HTML code but two things to try:
IE / Tools Internet Options / Advanced Tab / Uncheck "Reuse Window for launching shortcuts".
or
For IE 6 try:
Start / Run / regsvr32 urlmon.dll
Start / Run / regsvr32 Shdocvw.dll
Start / Run / regsvr32 Msjava.dll
Start / Run / regsvr32 Actxprxy.dll
Start / Run / regsvr32 Oleaut32.dll
Start / Run / regsvr32 Mshtml.dll
Start / Run / regsvr32 Browseui.dll
Start / Run / regsvr32 Shell32.dll

brad

Thank you for the help on the casino file. i finally got that deleted, as for the internet explorer problem i tried both things and it is still doing the same thing. I know that some html's have it written but it is happening to files that didn't do that before and now they are. do you have any other suggestions? thanks again,