PCTech Forums

I'm using IE on XP Home. Since yesterday am having the following problems:

1. A search window pops up (Spot On Search) whenever I open a new page
2. Quite often IE window wouldn't close, unless I use Ctrl Alt Delete, and when doing so it gives me the following error message in the windows log:

C:\DOCUME~1\USER~1\LOCALS~1\Temp\WER9.tmp.dir00\IEXPLORE.EXE.mdmp
C:\DOCUME~1\USER~1\LOCALS~1\Temp\WER9.tmp.dir00\appcompat.txt

3. Ctrl N doesn't open a new window (so I have to go to File... New... Window to do it)

I ran AdAware, then SpyBot and finally HiJackThis as suggested by brad in this forum when someone had a similar problem. Here's the log of the latter:

Logfile of HijackThis v1.97.7
Scan saved at 15.09.03, on 09/05/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\Progra~1\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
C:\Programmi\Java\j2re1.4.2_03\bin\jusched.exe
C:\Programmi\CRW\shwicon.exe
C:\Programmi\Aspire Arcade\PCMService.exe
C:\PROGRA~1\LAUNCH~1\CPLCL32.EXE
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\QuickTime\qttask.exe
C:\Programmi\Common files\WinTools\WToolsA.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\Yahoo!\Messenger\ymsgr_tray.exe
C:\Programmi\Common files\WinTools\WToolsS.exe
C:\Programmi\Common files\WinTools\WSup.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Documents and Settings\User\Impostazioni locali\Temp\Directory temporanea 1 per hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... earch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.unitn.it:3128
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = www.arminco.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://global.acer.com/
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Programmi\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {2D7CB618-CC1C-4126-A7E3-F5B12D3BCF71} - c:\windows\ngpw34.dll
O2 - BHO: (no name) - {63CF97E8-4133-438a-A831-CC9C6D47D673} - c:\Program Files\Reg2\Reg2.dll
O2 - BHO: (no name) - {665ACD90-4541-4836-9FE4-062386BB8F05} - (no file)
O2 - BHO: (no name) - {7371F073-AC0F-4b80-BB2F-96A488CEFB32} - c:\Program Files\Xmod\xm320.dll
O2 - BHO: (no name) - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Programmi\QuickSearch\QuickSearchBar1_27.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E9147A0A-A866-4214-B47C-DA821891240F} - c:\windows\ngsw31.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Programmi\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: QuickSearch Search Bar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Programmi\QuickSearch\QuickSearchBar1_27.dll
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Progra~1\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programmi\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ShowIcon_Chander_CRW Series Driver v1.17r019] C:\Programmi\CRW\shwicon.exe -t"Chander\CRW Series Driver v1.17r019"
O4 - HKLM\..\Run: [PCMService] "C:\Programmi\Aspire Arcade\PCMService.exe"
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\CPLCL32.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programmi\File comuni\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WinTools] C:\Programmi\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [SpyHunter] C:\Programmi\SpyHunter\SpyHunter.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Programmi\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Programmi\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Programmi\Yahoo!\Common/ycsrch.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... 3335185185
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.c ... pi_416.dll


Am afraid to delete something I need. Could you guys please help me out with this?

Do you have a Program called CASPROG in Control Panel / Add/Remove Programs? If so, remove it.
Turn off System Restore. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O2 - BHO: (no name) - {2D7CB618-CC1C-4126-A7E3-F5B12D3BCF71} - c:\windows\ngpw34.dll
O2 - BHO: (no name) - {63CF97E8-4133-438a-A831-CC9C6D47D673} - c:\Program Files\Reg2\Reg2.dll
O2 - BHO: (no name) - {665ACD90-4541-4836-9FE4-062386BB8F05} - (no file)
O2 - BHO: (no name) - {7371F073-AC0F-4b80-BB2F-96A488CEFB32} - c:\Program Files\Xmod\xm320.dll
O2 - BHO: (no name) - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Programmi\QuickSearch\QuickSearchBar1_27.dll
O2 - BHO: (no name) - {E9147A0A-A866-4214-B47C-DA821891240F} - c:\windows\ngsw31.dll
O3 - Toolbar: QuickSearch Search Bar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Programmi\QuickSearch\QuickSearchBar1_27.dll
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)

Now Delete these Foldes/Files: (Bold)
c:\windows\ngpw34.dll
c:\Program Files\Reg2\Reg2.dll
c:\Program Files\Xmod\xm320.dll
C:\Programmi\QuickSearch\QuickSearchBar1_27.dll - Do you have a Folder in C drive named Programmi? If so, delete it. If not, delete the QuickSearch Folder.
c:\windows\ngsw31.dll
You may have to be in Safe Mode to delete some of the above Folders/Files.

brad

Thanx for your reply, brad

No, there is no CASPROG program

I did as you said, and have those fixed by HiJackThis, but when I tried to find the filed you list below (the ones to delete), I found just the Quick Search Folder (empty).

ngpw34.dll and ngsw31.dll files exist but under C:\Documents and Settings\User\Documents , should I delete them anyway?

Finally I didn't find Reg2.dll and xm320.dll files anyware on my computer, the Reg2 and Xmod folders exist, but not those files. Is it good, bad?

crimson

Delete them. Do you have "Show Hidden Files" selected in Tools / Options?
brad

No, "show hidden files" wasn't selected, but even selecting it the reg2.dll and xm320.dll files can't be found.

In any case, I deleted the ones i found... and it seems to work just fine now.

Thanx again, Brad

crimson

Did that too... but still it shows these files do not exist. By the way running HiJack This again, and looking at the log, the lines that contained the reference to those files are gone just as well.

That's good. Is the Computer running ok?
brad

Works just fine. Not a single problem.

Glad I found this forum