PCTech Forums

Almost every time i close Windows Internet Explorer i get this error that says: iexplore.exe - Application Error The instruction at "0x6686bd7" referenced memory at "0x00000014". The memory could not be "read". Click on OK to terminate the program OK


anyone know how to make this problem stop?

Hello huh,

According to Microsoft this error can be caused by bad or corrupt Cookies.
So I would try deleting your cookies first.

Steps to manually delete cookie files for Windows Internet Explorer 7
1. Exit Internet Explorer 7, and then exit any instances of Windows Explorer.
2. Click Start, click Run, type inetcpl.cpl, and then press ENTER.
3. On the General tab, click Delete under Browsing History in the Internet Properties dialog box.
4. In the Delete Browsing History dialog box, click Delete Cookies.
5. In the Delete Cookies dialog box, click Yes.

Warning Cookies may contain information for a customized Web page or logon information for a Web site. Before you delete your cookies, you may want to export or save them. If you are using Internet Explorer 5.0 or later versions, use the Import/Export Wizard in Internet Explorer to export your cookies.

You might also want to look in your event viewer for the exact error message.
Go to Start > Control panel > Administrative tools > Event viewer > look in the system section.

You are looking for any red or yellow icons, double click on the icon.
Click inside the 'Description' section then highlight the text and copy and paste it into notepad.
At the bottom of the event window check 'words' and then copy and paste that text also
Then past it all into your reply to this thread.

If you don't show any errors in the event viewer then:
Go to Start > Control Panel > System > Advanced tab > Startup and Recovery section
Settings button > System Failure section > check the box 'Write an event to the system log'

so basically before I close Microsoft Explorer I just need to be sure to run crap cleaner to get rid of all the junk that is causing the error to pop up then right? easy enough, I do appreciate it!