PCTech Forums

Upon startup I get a windows installer window open automatically which then closes and a TrayApp window opens with the message:

The feature you are trying to use is on a CD-ROM or other removable disc that is not available. Insert the TrayApp disc and press OK

I've tried clicking OK, Cancel and the Red 'X' in the top right corner but I get another TrayApp box appear which states:
Error 1706. No valid source could be found for product TrayApp. The Windows installer cannot continue. 'OK'

Pressing OK just gets me back to the first TrayApp window so it's never ending. The only way I can get rid is CTL+ALT+DEL and end the process that way.

It all started when I installed PowerISO and I think I made a mistake when during installation I checked all the boxes for "file associations" when I should have just left the ones that were already ticked like .bin .cue

I ticked them all which is what I think has caused the problem.

I've uninstalled powerISO from control panel, run Tune-Up utils and PConpoint to try to sort out the registry but to no avail. I've also tried a system restore to an earlier point but it said it was unable to restore and no changes were made.

Sorry for the long post but I'm stuck

PartyBoy,

This problem is related to the HP Imaging software that came with an HP product. It might be a scanner, printer, camera, or a multi-function printer. Sometimes the software gets screwed up so that it asks for this photogallery.msi file.
One fix that has been discovered for this problem is to place the CD that came with your HP product into the CD-ROM drive before you turn on your PC. When you turn it on, and Windows starts up, the installation program should recognize the CD and automatically find the trayapp.msi file, and the problem will be solved.

If it does not find it automatically, navigate to the folder on the CD called TrayApp. There, you will find the elusive TrayApp.msi file. Click on that, hit OK and the Imaging Monitor should extract the trayapp automatically.

If this doesn't work, I recommend that you visit HP's support web site and download the latest drivers and imaging software for your product. Then, proceed to uninstall your HP software, reboot, and reinstall it using the files you downloaded.

Many thanks Gecko, the HP disk has sorted it for me. I had just installed the drivers for my printer so something must have gone awry when I did that, though I thought it was the other program.

I am re-installing programs because I've had to do a complete re-install of windows because I tried to do an Acronis true-image C: image restore from an external drive but it wiped my C then told me my image was corrupt and couldn't restore it.

I've managed to manually pull all my personal files (mp3's, photo's, word docs etc) from the image and save them onto my new windows installation on C.


I had a problem though when I was re-installing windows in that it tried to assign a different drive letter to my main drive, which should be C. I kept trying the installation and eventually installed it by disconnecting all but 1 CD-ROM drive (which I used for the windows disc). I've noticed though that my messing around trying to get it to allocate the install on C, has actually put a windows installation on my second internal hard drive which I just use to keep video files and program installer files on. But now I see folders for:

Local Disc D:\Drivers\SCSI\ I think these are to do with RAID)
Local Disc D:\Program Files\ (containing all the usual windows program files - Movie maker, MSN, xerox etc etc)
Local Disc D:\WINDOWS (with loads of files and folders contained within).


I'm pretty sure my system is not booting windows from D and is actually correctly booting from C (any way to check to be sure?). But can I simply delete these folders on my D drive or is getting rid more complicated? I can format the drive if necessary as I have enough space on C to temporarily move my video and program installer files whilst I do it.

Everytime I've tried to format a Hard drive before (either D or an external Maxtor one which holds the acronis image backups of C), I'm always told it's not possible for some reason?

Yes, it's definately C which is fine.

Am I able to get rid of the folders on D, perhaps a format if possible is easiest?

Bump please

PartyBoy,

Yes it does sound like you can wipe your D drive clean.

I would make a directory on the D drive called backup and then move everything else on D into this directory then reboot the system.
If everything runs ok after the reboot then you can format your D drive, better safe than sorry

ok many thanks for all the help