Desperately Seeking My Modem

[biggie_g]

Needing help with my pc..
Recently reformatted pc and everything is working great .....except my modem. when I try to dial up I get error # 630 (running windows 98se)
Tells me to check my modem . So I check my modem and it says it is installed properly and the device is operating properly. I have done everything that troubleshoot tells me
I am going crazy .....ready to build fire under pc
Somewhere I read or heard something about reseting my modem ? ? or that I need to command it to do something?!?!?!
I am not sure really ...I am sure that I need help before I go insane
My pc knowledge is very limited as are my nerves.....
Thanks in advance for any help
biggie_g

[Cactus]

The #630 Error code means the Port has lost the connection.

Try moving the modem to a different slot,see if win98 detects and installs the drivers.

Make sure your Dial-Up settings are correct.

Double-click the My Computer icon.

Double-click the Dial-Up Networking icon.

Click once on the icon to highlight the connection you wish to change, right click on the icon, and from the File menu, choose Properties.


In the Phone Number text box, type your local dial-up access number. Remember to check with your local telephone company to make sure that the number you choose is a local toll-free call.

Click on the Server tab. Make sure that Type of Dial-up Server is set to PPP. Under Advanced Options, make sure only "Enable software compression" is checked. Under Allowed Network Protocols, make sure only "TCP/IP" is checked.


Select the TCP/IP Settings box.

Make sure both Server Assigned IP Address and Server Assigned Name Server Addresses are both selected.


Click OK, then OK again, until you return to the Dial-Up Networking window of My Computer.


To check your modem settings within Windows;

Click Start

then Settings,

then Control Panel.

Then, depending on which version of Windows you use, you will see either a Modem or, in Windows NT and Windows 2000, a Phone and Modem icon.

Click this, and Double-click on the Modem tab if you need to.


You will see two Tabs, General and Diagnostics


Click General and on the new screen, make sure that your modem appears there.

Then on this screen you will see a value for Maximum Speed, Ideally, this should be set higher than the maximum speed of your modem - 115200 for a 56k modem. But if you are experiencing connection problems, trying lowering the speed and see what happens. Make sure that the Only connect at this speed box is unchecked.

Then click Connection.

In the Connection Preferences section check that Data Bits is set to 8, Parity to None, and Stop Bits to 1.

In the Call Preferences section you will see: the text Disconnect a call if idle for more than xx mins. The default setting here is for it to be set to 20 minutes. If so, and the checkbox next to this is checked, you will be timed out after 20 minutes unless you are actively using the Internet. Try removing the tick completely. and then clicking OK.


Click Port Settings, and check them. In general choose high settings to improve performance. Hit OK.

Now return to the Diagnostics tab.

Click either Query Modem or More Information, depending on your version of Windows. This query, which will take a minute or two, will test that your modem is working correctly.

Try to connect again. If you are still having problems, it could be you need to install a more up-to-date-driver for your modem .


Cactus