Posted:
Mon Jul 26, 2004 12:04 amby efiste2
meant to add this is what the device manager says :
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
anyone offer any advice?
Posted:
Mon Jul 26, 2004 3:01 amby Geekgirl
Driver installation and removal must use Windows-based methods as defined in the Windows and Windows NT DDKs. The device driver must be able to be removed using Windows-based software which can be managed using either the Windows control panel option for removing devices or its own remove utility.
Also, any software components and Registry entries installed during driver installation must be removed during driver uninstallation.
These requirements mean that all files including all Registry entries which were installed using an .INF co-installer, driver, or setup program MUST be removed during the uninstall process. The only exception is the vendor .INF file, which may remain in the \Windows\INF folder.
You are going to have to remove device from Add/Remove Programs.
You will need to edit the registry, do a "find" on the device.
you can also from the Start menu find Files & Folders.
Then connect the filmscanner and install it using the updated drivers.