PCTech Forums

hi all,

I've been having problems with my internet cable modem. It's a motorola. Whenever i download huge files from the internet alot at a time, for a while, My internet connection will die on me. THen i will have to go and unplug my cable modem again. I think that it's all my modem. Will buying a new modem help me eliminate this problem? Afterall, this is a free modem that we got from Comcast internet cable provider.

click on this link http://192.168.100.1/
Then select Diagnostics, using Ctrl + A to select all text then quickly hit Ctrl + C
that will copy the text, you might have to do it a few times to get it because
the screen refreshes about every 3 seconds.
Now past the copied text into notepad.

Next click Start->Run and type cmd and press Enter.
This will open a black DOS window.
At the command prompt type:
tracert www.comcast.net
and hit enter.
When it is finished, you will see a "Trace complete." message.
Now right-click with the mouse in the DOS window and select Mark
Then click and drag the mouse cursor across the Trace results and hit enter
Paste this text into the same notepad then paste all of text into a new post in this thread.

i have no idea where is Diagnositic is at so i went to log instead. I didn't really get your directions on the first time. But i did went to DOS and copy it.



1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 6 ms 7 ms 10.229.236.1
3 10 ms 6 ms 7 ms 68.87.178.153
4 9 ms 6 ms 7 ms 68.87.174.149
5 6 ms 6 ms 7 ms 68.87.174.145
6 7 ms 6 ms 9 ms 68.87.174.141
7 21 ms 21 ms 23 ms 12.118.20.9
8 24 ms 21 ms 21 ms 12.122.80.194
9 38 ms 37 ms 41 ms tbr1-cl4.wswdc.ip.att.net [12.122.10.29]
10 39 ms 39 ms 39 ms tbr2-p013601.wswdc.ip.att.net [12.122.9.150]
11 44 ms 45 ms 48 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.53]
12 47 ms 43 ms 45 ms gbr1-p70.n54ny.ip.att.net [12.122.11.18]
13 46 ms 46 ms 44 ms gar1-p360.n54ny.ip.att.net [12.123.1.129]
14 49 ms 47 ms 46 ms mdf1-gsr12-2-pos-7-0.nyc3.attens.net [12.122.255
162]
15 44 ms 44 ms 44 ms sccsbix12-1-4.attbi.com [63.240.64.46]
16 * * * Request timed out.
17 * * * Request timed out.
18 44 ms 46 ms 45 ms www

/

When you click on this link
http://192.168.100.1
what do you see?

this is all that i see

http://pataoxiong.com/bsx/web.gif

Click on the "Signal" Link and post what is there.

it should look something like this:



Cable Signal Details
Forward Path: Return Path:
Signal Acquired at 555.000 MHz Connection: Acquired
SNR: 35.0 dB Frequency: 30.0 MHz
Received Signal Strength: 1.7 dBmV Power Level: 41.8 dBmV
Micro-Reflections: 37 dBc Channel ID: 4
Modulation: 256 QAM Modulation: QPSK

Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled

This is what i got in SIGNAL

----------------------------------------------------------------
This page provides information about the current upstream and downstream signal status of your Cable Modem.


Downstream Value
Frequency 729000000 Hz Locked
Signal to Noise Ratio 34 dB
QAM 256
Network Access Control Object ON
Power Level 0 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading


Upstream Value
Channel ID 6
Frequency 25008000 Hz Ranged
Ranging Service ID 247
Symbol Rate 3.200 Msym/s
Power Level 44 dBmV




Status | Signal | Addresses | Configuration | Logs | Help


© Copyright 1997-2000
-------------------------------------------
command DOS results

Tracing route to www.comcast.net [204.127.195.15]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 9 ms 10 ms 10.229.236.1
3 6 ms 7 ms 6 ms 68.87.178.153
4 17 ms 7 ms 7 ms 68.87.174.149
5 6 ms 8 ms 6 ms 68.87.174.145
6 10 ms 6 ms 6 ms 68.87.174.141
7 20 ms 20 ms 19 ms 12.118.20.9
8 21 ms 21 ms 23 ms 12.122.80.194
9 65 ms 66 ms 65 ms tbr1-cl2.sffca.ip.att.net [12.122.10.42]
10 64 ms 65 ms 63 ms gar4-p300.sffca.ip.att.net [12.123.13.174]
11 68 ms 69 ms 69 ms idf22-gsr12-1-pos-7-0.rwc1.attens.net [12.122.25
5.218]
12 66 ms 65 ms 65 ms rwcsbix11-1-6.attbi.com [63.241.85.238]
13 * * * Request timed out.
14 * * * Request timed out.
15 68 ms 67 ms 70 ms www.comcast.net [204.127.195.15]

Trace complete.

Your Signal to Noise Ratio is borderline.

Do you have any splitters anywhere on your cable, like to a TV or cable box?
If you do then check the label on the splitter and make sure that it meet the below standard:
Rated at 1000MHz (or 1GHz) and the outputs should be rated at -3.5dB.
The closer the output value is to 0dB, the less your signal will be affected by the splitter.

ok, this is what i have.

From the Cable modem, we have a switch/router. One goes into my computer and one goes into another comptuer. THis is all that we have. The cable cord comes directly from the outlet on the wall. There are no extra switch between the cable cords. I don't share my cable line with my TV cable. We have two cable outlet.