Event Viewer Error ID 7000

[JROK]

I'm working on my friends computer and she been having trouble running her flash drive and digital camera. An installer pops up asking to install the driver then says no driver can be found. The hardware then doesn't work.

I checked the Event Viewer and got several of the same errors with an error ID: 7000 with the description:

"The Cisco Systems, Inc. Installer service service failed to start due to the following error:
The system cannot find the path specified."

I went in to the Services program on Windows and went the properties for Cisco Systems, INc Installer service and did what the Microsoft website suggested but still was not able to start the program. When I try to start it I get the message:

"Could not start the Cisco Systems, Inc. Installer service service on Local Computer.
Error 3: The system cannot find the specified path"

I'm assuming thats the problem, but I am unable to fix it. Is there a way to reinstall this service?

Thanks

[icecube]

Hi JROK

You might be experiencing a USB overload. A lot of new computer have up to 6 USB ports. So every time you plug a camera into a different port, you install another camera device. If you had 8 different USB devices, you could have 48 distinct pieces of hardware installed with reserved resources. About that time, things stop working right.

The easiest way to fix it (if you have a PS2 mouse and keyboard) is to unplug all of the USB devices. Then go into device manager and delete all of the USB stuff at the bottom.

Now add the devices back to the computer one at a time. You might be prompted to re install drivers. This works for XP, not sure about Vista.

Another way to get this done, is to rt click My Computer. On the Systems Properties page, click the Advanced Tab. Next, click Environment Variables. When the Environment Variables screen appears, click New in the System Variables box.

You'll then see the New System Variable screen. Enter "devmgr_show_nonpresent_devices" (without the quotes) in
the Variable Name field and 1 in the Variable Value field. Click OK
to save the new variable and OK again to close the Environment Variables screen.

Click the Hardware tab again and click Device Manager. Select View Hidden Devices from
the View menu. This time, you may see new branches as well as devices with icons that are grayed out. Gray icons represent those devices that are missing from your system. You can delete those. Just mess with those in the USB area, ports, and question marked devices.

See if that works.

[JROK]

Thanks for the help.

I tried what you recommended, but still no luck. I did try my own flash drive in the computer and it worked fine. She just informed me that her flash drive is new and has never been used on this computer, but it works fine on others. Her camera is not new and has been used on this computer in the past, but she had just gotten it back from being serviced when this started happening. So maybe they reset the camera and the computer isn't recognizing it. The only other USB device that is used regularly is the mouse, which has been working fine.

Here is some more info regarding the computer:

Dell Inspiron 700m laptop running WinXP Professional with SP 3.

Any other ideas?

Thanks

[icecube]

Hi JROK

This might sound squirrelly, but unplug the power charger for the laptop from the wall socket over night. Turn the laptop off, no need to run down the battery.

I have had this happen to our laptop on several occasions. We always leave it plugged in. Unplugging the power charger seems to get the USB up and working the next day.

Give it a try

[JROK]

I tried shutting down for the night while having it unplugged and still no luck. Any other ideas?