Go to control panel -->select phone and modem-->click diagnostics--->querry modem.
This should give you some info.
The other thing, since the item was shipped, make sure all of the cards are seated real good, We had enough problems like that that one tech was using a glue gun to make sure that the cards didn't rise out of the slots on shipping.
The only other thing I can think of, is that you have a fax machine and have plugged something in wrong.
Here's wishing you Good Luck on your new Computer Tech career.


