It is currently Tue Oct 20, 2026 10:18 pm


CPU at 100% usage

All versions of Windows 7, 2008 and Vista including 32 bit and 64 bit

Moderator: icecube

Post a reply

CPU at 100% usage

Postby Madashell » Tue Jun 08, 2004 1:20 pm

I have scanned my system with NAV, online Mcafee and also used Adaware and Spybot S & D. But none of this has helped. It is one of the svchost processes that is being shown on task manager as the using all of the CPU.

Please find attached log below. Any help would be gratefully appreciated.

Logfile of HijackThis v1.97.7
Scan saved at 13:13:13, on 08/06/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\sistray.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zoom\CnxDslTb.exe
C:\PROGRA~1\BTOPEN~1\SMARTB~1\MotiveSB.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Documents and Settings\User\Desktop\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Openworld
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\sisUSBrg.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [CnxDslTaskBar] C:\Program Files\Zoom\CnxDslTb.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTOPEN~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdat ... t/opuc.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... 3312847222
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-l ... cfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D0835CEC-116E-4D77-8D40-3307DB536E30}: NameServer = 194.74.65.86 194.72.9.44
Madashell
Newbie
Newbie
 
Posts: 8
Joined: Tue Jun 08, 2004 1:00 am

Thanks given:0
Thanks received:0
Top

Postby brad » Tue Jun 08, 2004 2:10 pm

After you've finished fixing this problem I strongly recommend that you visit the and download the Critical Updates.

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

Scheduler V3.exe
Scheduler.exe

Turn off System Restore. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:

O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: PowerReg Scheduler.exe

Now delete these Folders or Files that are Highlighted: (You may need enable "Show all Files" and disable "Hide System Files" in Windows Explorer / Tools / Folder Options / View Tab) (You may have to boot to "Safe Mode" in order to delete some Files/Folders)

C:\Documents and Settings\User Name\Start Menu\Programs\Startup\PowerReg Scheduler V3.exe
C:\Documents and Settings\User Name\Start Menu\Programs\Startup\PowerReg Scheduler.exe

Now, empty your TEMP Folder / Temporary Internet Files Folder and then empty your "Recycle Bin" and reboot.

brad
brad
Geek Alumni
 
Posts: 2079
Joined: Sat Jul 19, 2003 1:00 am
Location: Charlotte, NC

Thanks given:0
Thanks received:0
Top

Windows update

Postby Madashell » Tue Jun 08, 2004 3:10 pm

Hi Brad,

Thanks for your help. When I rebooted the machine it worked fine but after I went to the windows update page everything slowed down and svchost was back up to around 99% in the task manager.

This is making it very difficult to download the required windows updates. Do you have any more ideas.

Also I have included a hijack this log after carrying out the earlier instructions.

Logfile of HijackThis v1.97.7
Scan saved at 14:54:39, on 08/06/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\sistray.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zoom\CnxDslTb.exe
C:\PROGRA~1\BTOPEN~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\taskmgr.exe
E:\WUTemp\com_microsoft.XP_SP1_Express_5590\sp1aexpress.exe
e:\1e9244b58dcae59\update\update.exe
C:\Documents and Settings\User\Desktop\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Openworld
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\sisUSBrg.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [CnxDslTaskBar] C:\Program Files\Zoom\CnxDslTb.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTOPEN~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdat ... t/opuc.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... 3312847222
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-l ... cfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D0835CEC-116E-4D77-8D40-3307DB536E30}: NameServer = 194.74.65.86 194.72.9.44
Madashell
Newbie
Newbie
 
Posts: 8
Joined: Tue Jun 08, 2004 1:00 am

Thanks given:0
Thanks received:0
Top

HELP!!!!

Postby Madashell » Tue Jun 08, 2004 7:28 pm

IS there anybody out there how has had this problem? I am completely lost as to what to do next.
Madashell
Newbie
Newbie
 
Posts: 8
Joined: Tue Jun 08, 2004 1:00 am

Thanks given:0
Thanks received:0
Top

Postby brad » Tue Jun 08, 2004 8:18 pm

Try this:
Go to Start / Run / Type msconfig / Click Ok / Select the "Startup" Tab / Uncheck these entrees:
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\sisUSBrg.exe

Now reboot and see if that helped. Please post back.
(It's a noted fact that the SiS programs cause a IE problem on some machines.)

brad
brad
Geek Alumni
 
Posts: 2079
Joined: Sat Jul 19, 2003 1:00 am
Location: Charlotte, NC

Thanks given:0
Thanks received:0
Top

Still stuck

Postby Madashell » Tue Jun 08, 2004 8:33 pm

Cheers Brad,

I tried what you suggested but with no luck. Even when I start in Safe Mode the CPU usage is at 97-99%. It is all tied up in one svchost.

This has been happening for the last week now and is really frustrating.
Madashell
Newbie
Newbie
 
Posts: 8
Joined: Tue Jun 08, 2004 1:00 am

Thanks given:0
Thanks received:0
Top

Postby brad » Tue Jun 08, 2004 9:08 pm

What are these:
E:\WUTemp\com_microsoft.XP_SP1_Express_5590\sp1aexpress.exe
e:\1e9244b58dcae59\update\update.exe

Is "E" your CD drive or a Partition?

brad
brad
Geek Alumni
 
Posts: 2079
Joined: Sat Jul 19, 2003 1:00 am
Location: Charlotte, NC

Thanks given:0
Thanks received:0
Top

E:/ Drive

Postby Madashell » Tue Jun 08, 2004 9:24 pm

It's a second hard drive.

Here is my latest log file from Hijack This

Logfile of HijackThis v1.97.7
Scan saved at 21:21:22, on 08/06/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zoom\CnxDslTb.exe
C:\PROGRA~1\BTOPEN~1\SMARTB~1\MotiveSB.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\User\Desktop\Hijack This\HijackThis.exe
C:\Documents and Settings\User\Desktop\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Openworld
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [CnxDslTaskBar] C:\Program Files\Zoom\CnxDslTb.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTOPEN~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdat ... t/opuc.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... 3312847222
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-l ... cfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D0835CEC-116E-4D77-8D40-3307DB536E30}: NameServer = 194.74.65.86 194.72.9.44

I am currently running an online virus scan using McAfee but it is running so slowly it looks like it will take 8-10 hours.
Madashell
Newbie
Newbie
 
Posts: 8
Joined: Tue Jun 08, 2004 1:00 am

Thanks given:0
Thanks received:0
Top

Postby teststrips » Tue Jun 08, 2004 9:42 pm

you can either kill the process, or assign it a lower priority so your virus scanner gets a chance to run faster
User avatar
teststrips
Geek Alumni
 
Posts: 542
Joined: Fri Jan 24, 2003 1:00 am
Location: USA - Pennsylvania

Thanks given:0
Thanks received:0
Top

Killing the process

Postby Madashell » Tue Jun 08, 2004 9:51 pm

I am currently running an online scan. I have already tried to kill the process (svchost,exe) but when I do this I lose my internet connection. Trying to lower the priority so is also a non starter as task manager will not allow it.
Madashell
Newbie
Newbie
 
Posts: 8
Joined: Tue Jun 08, 2004 1:00 am

Thanks given:0
Thanks received:0
Top

Postby brad » Wed Jun 09, 2004 12:34 am

brad
Geek Alumni
 
Posts: 2079
Joined: Sat Jul 19, 2003 1:00 am
Location: Charlotte, NC

Thanks given:0
Thanks received:0
Top

Sorted for now!

Postby Madashell » Wed Jun 09, 2004 9:22 am

Hi Brad,

I deleted all of the various different update files for SP! on the E drive and will now try to update windows again. In the instructions it mentions truning off your AV software is this sfae and if not how else can I get the update?
Madashell
Newbie
Newbie
 
Posts: 8
Joined: Tue Jun 08, 2004 1:00 am

Thanks given:0
Thanks received:0
Top

Postby brad » Wed Jun 09, 2004 11:38 am

Try it first with it on. That was going to be my next suggestion. If it still won't update or freezes, turn off or disable all of Norton.
I think it had to do with the update.exe on your E drive.

brad
brad
Geek Alumni
 
Posts: 2079
Joined: Sat Jul 19, 2003 1:00 am
Location: Charlotte, NC

Thanks given:0
Thanks received:0
Top

Turning off norton

Postby Madashell » Wed Jun 09, 2004 1:18 pm

Madashell
Newbie
Newbie
 
Posts: 8
Joined: Tue Jun 08, 2004 1:00 am

Thanks given:0
Thanks received:0
Top

Postby Restek » Thu Jun 10, 2004 4:01 pm

User avatar
Restek
Geek Alumni
 
Posts: 1002
Joined: Tue Sep 18, 2001 1:00 am
Location: Uk

Thanks given:0
Thanks received:0
Top
Post a reply

Return to Windows 7, 2008 and Vista

Who is online

Users browsing this forum: No registered users and 0 guests

cron