I am having a problem that I can't seem to clean up. When I run Spybot it finds an entry for wwwcoolwebsearch and I tell it to fix the problem and it does and then when I open IE it goes to a strange web page,,, not the one that I have set up as my default Home page. I reset it and then close the browser and then reopen and it goes back to the strange page. I downloaded CWSHREDDER and ran it and it says it has fixed the problem and as soon as I reopen IE it changes back to the strange page and then when I run Spybot it locates Coolwebsearch and tries to fix it but it seems to return when IE is started again..................I have Adaware 6 and with it running in the background I get a popup every few seconds that something is trying to make a change in the registry also.......... one of the changes is as follows:
HKey_Local_Machine
Key = Software\Microsoft\Windows\CurrentVersion\Run
value = addtc32.exe
Trying to change value to:
C:\Windows\system32\addtc32.exe
The other registry item that it keeps trying to change is to the home page that I have chosen as the default - if I don't have the Adaware program running these changes are made automatically.
Please review my Hijack This Log and see if you see something that is causing this recurring problem ----------or I would appreciate any suggestions for repairing and or eliminating this problem------thanks in advance for your help - you guys have helped me so many times I am grateful for your dedication to helping others!!!!!!!!!!!!!!!!!
Jerry
Logfile of HijackThis v1.97.6
Scan saved at 8:31:49 PM, on 6/15/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\addtc32.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Utilities\NProtect.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\mfcqz.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jerry Thornton\Local Settings\Temp\Temporary Directory 4 for hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\sldgi.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://sldgi.dll/index.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.kansascity.com/mld/kansascitystar/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://sldgi.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\sldgi.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://sldgi.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\sldgi.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.kansascity.com/mld/kansascitystar/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.kansascity.com/mld/kansascitystar/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.kansascity.com/mld/kansascitystar/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.kansascity.com/mld/kansascitystar/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E72CAE67-90C2-0C46-CE92-6822C0AC2D18} - C:\WINDOWS\system32\d3ye.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb06.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [QOELOADER] C:\Program Files\Qurb\QSP-2.1.213.0\QOELoader.exe
O4 - HKLM\..\Run: [addtc32.exe] C:\WINDOWS\system32\addtc32.exe
O4 - Global Startup: Event Planner Reminders Tray Icon.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = ?
O8 - Extra context menu item: &iSearch The Web - res://C:\WINDOWS\System32\toolbar.dll/SEARCH.HTML
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O15 - Trusted Zone: www.pogo.com
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsup ... rtutil.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupda ... t/opuc.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200 ... taller.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... .718912037
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsup ... mAData.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc ... wflash.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsup ... veData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/sj/en/check/qdiagh.cab?312
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D0C4D9B8-FE9B-42FF-B730-0958349C8CF5}: NameServer = 151.164.8.201,151.164.1.8
Hello again Brad, I completed the tasks just as you suggested - several times - but some of the files were not there that you suggested that I delete. Each time I clean everything up like you said and then reboot it takes me to a different home page. When I run CWShredder now it does not find the CoolWebSearch item.