IE6 stops responding

[robym6]

Files contained in the error reports:

C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\WER18.tmp.dir00\iexplore.exe.mdmp
C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\WER18.tmp.dir00\appcompat.txt

Error signatures:

szAppName : iexplore.exe szAppVer : 6.0.2800.1106 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: sdhelper.dll
ModVer: 1.3.0.12 Offset: 0008002e

Hijackthis logfile:

Logfile of HijackThis v1.98.2
Scan saved at 3:08:46 PM, on 8/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS.000\System32\smss.exe
C:\WINDOWS.000\system32\winlogon.exe
C:\WINDOWS.000\system32\services.exe
C:\WINDOWS.000\system32\lsass.exe
C:\WINDOWS.000\system32\svchost.exe
C:\WINDOWS.000\System32\svchost.exe
C:\WINDOWS.000\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSER~1.EXE
C:\WINDOWS.000\System32\svchost.exe
C:\Program Files\McAfee.com\VSO\mcshield.exe
C:\WINDOWS.000\Explorer.EXE
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\WINDOWS.000\System32\devldr32.exe
C:\WINDOWS.000\System32\CTHELPER.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
C:\PROGRA~1\MESSEN~1\msmsgs.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFREE.EXE
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Common Files\efax\Dllcmd32.exe
C:\Program Files\Common Files\efax\HotTray.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFAGENT.EXE
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS.000\System32\dwwin.exe
C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
C:\WINDOWS.000\System32\taskmgr.exe
C:\WINDOWS.000\System32\dwwin.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Robert Maxwell\Desktop\Hijackthis\hijackthis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS.000\SYSTEM\blank.htm
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS.000\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS.000\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRA~1\MESSEN~1\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~2\PSFREE.EXE"
O4 - Global Startup: PageKeeper Jobs.lnk = C:\Program Files\Caere\PageKeeper30\system\PKJobs.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\Common Files\efax\Dllcmd32.exe
O4 - Global Startup: eFax.com Tray Menu.lnk = C:\Program Files\Common Files\efax\HotTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Share ... mCtl32.cab
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {69F497FB-5082-4EA4-9305-9E19F20A2BFF} (MaxisSimCity3TeleX Control) - http://simcity.ea.com/teleport/simcity/ ... 3TeleX.cab
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O16 - DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} (SimCityX Control) - http://simcity.ea.com/us/guide/classic/ ... mCityX.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/defaul ... der_v5.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {F7DC2A2E-FC34-11D3-B1D9-00A0C99B41BB} (Zoom Class) - http://www.zoomify.com/download/zoomify305.cab


Please help!
Thanks, RM

[Geekgirl]

Hello robym6 again ...

Please keep your posts in 1 thread..you will get faster help that way. You obviously have some issues our mods will read your HJT logfile.

Would a mod plz lock this thread??

[robym6]

FYI GeekGirl, this thread is about a totally different problem than the one titled "suspicious script?!?"

[Cactus]

Is there another logfile or do we work with the logfile above??

Cactus

[robym6]

Sry for the confusion. In this thread the problem I posted info on is IE6 freezes when a web page is loading.

[Geekgirl]

Are both problems on the same machine??
I apologize if they are not

[Cactus]

Hey robym6...
Did you do an UPGRADE from a previous OS?
We need to repair your File System first...


1) Boot from the WinXP CD to a command prompt with CD support.
2) Type in the following when you get to a command prompt

C:
PATH=C:\WINDOWS\COMMAND
ATTRIB -H -S -R MSDOS.SYS
EDIT MSDOS.SYS

Anywhere in that file that you see ".000" remove the ".000"

ALT-F X and save the file.

Now reboot your computer.


Run HJT again and post new logfile.

Cactus

[robym6]

I did upgrade from WinME to WinXP Pro. XP is installed under WINDOWS.000. I tried booting from the upgrade CD and got a blue screen that gave 3 options: enter setup mode, repair a windows installation, and quit. There wasn't a command prompt in setup, but there was in repair, but it only allowed me to type in one character. If this could be a long fix, I'm probably gonna get a new computer soon, so it might be a better idea just to deal with the problem until then, since it doesn't happen every time I use the internet.

Thanks, RM

[Cactus]

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

devldr32.exe
CTHELPER.EXE --->
dwwin.exe

Turn off System Restore. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:



R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS.000\SYSTEM\blank.htm
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS.000\UpdReg.EXE



Go to Control Panel / Add/Remove Programs and remove the following if they are there:

CTHelper
UpdReg


Now delete these Folders or Files that are Highlighted: (You may need enable "Show all Files" and disable "Hide System Files" in Windows Explorer / Tools / Folder Options / View Tab) (You may have to boot to "Safe Mode" in order to delete some Files/Folders)

C:\WINDOWS.000\SYSTEM\blank.htm
C:\WINDOWS.000\System32\devldr32.exe

Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and reboot.



NOTE:CTHELPER is a background task that is a plug-in manager for Creative drivers. The theory is that 3rd party manufacturers can use the CTHELPER plug-in interface to produce drivers, add-on features, and fixes that will integrate with a tighter fit with Creative抯 sound drivers and utilities. Given its purpose CTHELPER would normally be classified as a "leave alone" background task.Unfortunately there are often problems with CTHELPER, most notably that it can use 100% of CPU time so it's best left disabled.


Cactus

[robym6]

one problem, when i go to "System Restore Settings" in order to turn it off, my AV says that there is suspicious scripting activity in the file C:\WINDOWS.000\SYSTEM32\Restore\rstrui.exe

i stopped these two processes: devldr32.exe CTHELPER.EXE

dwwin.exe wasnt in the processes menu

CTHelper and UpdReg werent in the add/remove programs window

"C:\WINDOWS.000\SYSTEM\blank.htm" didnt exist

"C:\WINDOWS.000\System32\devldr32.exe" keeps appearing after i delete it

my temporary internet files folder empties itself automatically each time i close my browser

[robym6]

i ran the 3 apps that geekgirl said to do and all 3 were negative for viruses

she said to post a new HJT log "I suggest run those apps then run HJT again and post another logfile in your other thread that contains your first HJT logfile with an explaination." so here is the new file:

Logfile of HijackThis v1.98.2
Scan saved at 9:59:49 PM, on 8/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS.000\System32\smss.exe
C:\WINDOWS.000\system32\winlogon.exe
C:\WINDOWS.000\system32\services.exe
C:\WINDOWS.000\system32\lsass.exe
C:\WINDOWS.000\system32\svchost.exe
C:\WINDOWS.000\System32\svchost.exe
C:\WINDOWS.000\system32\spoolsv.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSER~1.EXE
C:\WINDOWS.000\System32\svchost.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
C:\PROGRA~1\MESSEN~1\msmsgs.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFREE.EXE
C:\Program Files\Common Files\efax\Dllcmd32.exe
C:\Program Files\Common Files\efax\HotTray.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFAGENT.EXE
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
c:\program files\mcafee.com\vso\mcvsshld.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\McAfee.com\VSO\mcshield.exe
C:\WINDOWS.000\System32\devldr32.exe
C:\WINDOWS.000\System32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS.000\explorer.exe
C:\Documents and Settings\Robert Maxwell\Desktop\Hijackthis\hijackthis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS.000\SYSTEM\blank.htm
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS.000\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS.000\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRA~1\MESSEN~1\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~2\PSFREE.EXE"
O4 - Global Startup: PageKeeper Jobs.lnk = C:\Program Files\Caere\PageKeeper30\system\PKJobs.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\Common Files\efax\Dllcmd32.exe
O4 - Global Startup: eFax.com Tray Menu.lnk = C:\Program Files\Common Files\efax\HotTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Share ... mCtl32.cab
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {69F497FB-5082-4EA4-9305-9E19F20A2BFF} (MaxisSimCity3TeleX Control) - http://simcity.ea.com/teleport/simcity/ ... 3TeleX.cab
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004 ... scan53.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O16 - DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} (SimCityX Control) - http://simcity.ea.com/us/guide/classic/ ... mCityX.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/defaul ... der_v5.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {F7DC2A2E-FC34-11D3-B1D9-00A0C99B41BB} (Zoom Class) - http://www.zoomify.com/download/zoomify305.cab

the previous log is in one of the above posts and here's the problem:

I went to Windows XP Help and Support, from there I went to System Restore (the third green button under "pick a task"). In the middle left of the window that comes up, there's the link "System Restore Settings." A couple of seconds after I click that link, a McAfee VirusScan message pops up on the right of the screen that says: "The file C:\WINDOWS.000\system32\restore\rstrui.exe contains suspicious scripting activity and has been stopped."

[Geekgirl]