Picture/Fax viewer

[venney]

Ok here’s the problem, my troublesome girlfriend has messed up her fax viewer, so she cannot view pictures unless she opens it in ms paint. I think its maybe a missing file or something. I did do a small search and it came up with an F-secure thing, but she has f-secure and it says its fixed it.
I’ve told her to do a virus scan, but no luck.
Anyone have any ideas? Gecko? lol, jkin! but I do imagine you’ll fix it

Thanks
Lawrence on behalf of Steph!

[liljim]

Is it giving her any kind of error message?

[venney]

No, it just like does nothing. Also if i change the view to thumbnails the pictures arent displayed there either.
Does it sound like a virus to you?
Ven

[liljim]

It doesnt sound like any virus that im familiar with. It almost sounds like her default settings or default photo handeling program has been changed. If you right click on a photo and go to "open with", can you select the pic\fax viewer from there?

[venney]

I think i tried that. But i will try that later on, im sleepin round there 2nite, so il have a go.
If your correct liljim, would that also apply to why she isnt getting a preview when on thumbnails? Slideshow doesnt work either.
Thank you for your help though mate.
Venney

[liljim]

It would apply if another program is set as default.

you can also do this, right click the photo>open with> choose program

Click on pic and fax viewer and put a check in the box that says

"Always use the selected program to open this kind of file"

If this doesnt work, we'll explore other causes.

[Gecko]

[venney]

Gecko it diddnt work. I typed rundll32.exe C:\WINDOWS\System32\shimgvw.dll,ImageView_Fullscreen %1, and it said program not found or file not found or somthing like that.

I've tried every thing i could think of.
Any more suggestions?

Venney

[Gecko]

Make sure the below file is there:
C:\WINDOWS\System32\shimgvw.dll

This is the dll that runs the fax viewer
if it's not there then I'll get a copy of it.