Random Crashes

[jpmarques]

I recently bought an ACER laptop, and have been very happy with it, however I-ve been experiencing some crashes for no aparent reason! I-ve seen some similar threads so I-m providing some of the info that was requested there.

Event Log:

Event: Error
Source: Service Control Manager
ID: 7000
Date: 06-02-2006
time: 23:38:15
Computer: ACER-6F41F6F6C8
Description:
The service Nsynas32 failed to load due to the following error:
The system cannot find the file specified.

I also have some other ocurrences at Event Log, but they are not errors, just warnings!

Could anyone please help me?

Thanks in advance

[Gecko]

From what I could find nsynas32.sys is part of Internet Protection Hardware Driver or Internet Proctection Hardware Driver
From Syncrosoft Hard- und Software GmbH, their web site is http://www.syncrosoft.com

You can download nsynas32.sys from here:
http://thesystemzone.free.fr/LIBRARIES/Libraries.htm

It should be placed into C:\Windows\System32\drivers\

[jpmarques]

Thanks for your answer Gecko! I downloaded the .sys file, and extracted it to the folder you mentioned, however there was already one there!

I-m a bit confused! Would a mini-dump file help you determine my problem!

Thanks again!

[Gecko]

Let's get a HijackThis log first:
Please download , unzip it to it's own folder.
Start HijackThis and select 'Do a system scan and save a logfile'
Now post the contents of the logfile back into this thread

[jpmarques]

Here it is:

Logfile of HijackThis v1.99.1
Scan saved at 0:11:08, on 08-02-2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programas\Intel\Wireless\Bin\EvtEng.exe
C:\Programas\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\MAFWTray.exe
C:\Programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programas\Acer\eRecovery\Monitor.exe
C:\Acer\eManager\anbmServ.exe
C:\Programas\BtugaRevolution-1.6.1\btugatorrent.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Programas\Intel\Wireless\Bin\RegSrvc.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Documents and Settings\AALP\Ambiente de trabalho\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://global.acer.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programas\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [MAFWTaskbarApp] C:\WINDOWS\system32\MAFWTray.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Btuga Revolution 1.6.1.lnk = C:\Programas\BtugaRevolution-1.6.1\btugatorrent.exe
O8 - Extra context menu item: Download with GetRight - C:\Programas\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Programas\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: EvtEng - Intel Corporation - C:\Programas\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Programas\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Programas\Intel\Wireless\Bin\S24EvMon.exe

I can't thank you enough for all your help!!

[Gecko]

[jpmarques]

I'll do that Gecko!! However I recently experienced another crash and this time I managed to get some info from the blue screen.

STOP: 0x0000008E (0xC0000005, 0xF6EC1A51, 0xB8D1169C, 0x00000000)

ASKBCMXP.sys
Address F6EC1A51 base at F6EC1000, Datestamp 3E2DFD59

Hope this helps! Thanks!

[jpmarques]