Hijack This Log

[glass]

[Gecko]

Please copy this to Notepad and print it. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.
You should not have any open windows when you are following the procedures below.

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following:
(They may or may not be there)
Girafa

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. (Turn it back on after this is repaired and you've rebooted.)
Close all other open Windows and have HiJackThis Fix:
O4 - HKLM\..\Run: [loadadv64] C:\WINDOWS\system32\loadadv64
O20 - AppInit_DLLs: fast.dll iexplore.dll C:\WINDOWS\system32\fast.dll

If the below is not you ISP name server then have jujackthis fix it also
O17 - HKLM\System\CCS\Services\Tcpip\..\{74900F6F-DC9C-4200-9738-505E37F55803}: NameServer = 68.237.161.12 71.250.0.12

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
Girafa

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' is enabled. Also make sure that Display the contents of System Folders' is checked. Remember to reset these when done.
Delete the following Files/Folders if they exist:
C:\WINDOWS\system32\fast.dll

If you cannot delete these file(s)then:
Start HijackThis and click the Open the misc tools section now click Delete a file on reboot
Select the following file to be deleted on reboot:
C:\WINDOWS\system32\fast.dll

Click open but click no to reboot now and close hijackthis


Now, empty all your TEMP Folders, Temporary Internet Files Folder and then empty your Recycle Bin, reboot and post a new HiJackThis log.

[glass]

Hi Gecko
When I selecteed and fixed 04,020,and 017a message came up telling me to email HJT,
but I lost that.
I continued and the new log shows that they are gone.
I could not delete fast.dll in my computer and each time I clicked on delete a file on reboot in HJT it shut down HJT, without giving me a chance to choose the file.
Also, Girafa was not listed any where.
I still have the problem. When you start the computer and go into one of the three profiles every thing works OK.
When you log off and switch to another profile you can't open anything at all.
No matter what you double click on in the desktop the screen looses all the icons and then they all come back without opening the program.
Thanks,Angelo

Logfile of HijackThis v1.99.1
Scan saved at 11:20:02 AM, on 7/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\mcafee.com\personal firewall\MPFService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\mcafee.com\personal firewall\MPFTray.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\AOL\1128907918\ee\aolsoftware.exe
C:\WINDOWS\system32\wuauclt.exe
c:\program files\common files\aol\1128907918\ee\services\sscAntiSpywarePlugin\ver1_205_1_1\AOLSP Scheduler.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
c:\program files\common files\aol\1128907918\ee\aolssc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Symantec\LiveUpdate\AUpdate.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\America Online 9.0b\waol.exe
C:\Program Files\America Online 9.0b\shellmon.exe
C:\Documents and Settings\Main\Desktop\hijack\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/av ... _homepage/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/av ... _homepage/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1128907918\ee\services\sscFirewallPlugin\ver1_205_1_1\SSCRun.exe
O4 - HKLM\..\Run: [MPFEXE] "C:\Program Files\mcafee.com\personal firewall\MPFTray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) - http://www.imgag.com/cp/install/AxCtp2.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{74900F6F-DC9C-4200-9738-505E37F55803}: NameServer = 68.237.161.12 71.250.0.12
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program Files\mcafee.com\personal firewall\MPFService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[Gecko]

Your log is clean

Let’s see if we can isolate the error from when you switch users.

Go to Start > Control panel > Administrative tools > Event viewer > look in the system section.
You are looking for any red icons, double click on the icon.
If you don’t see any in System then look in Applications and security

Click inside the 'Description' section then highlight the text and copy and paste it into notepad.
At the bottom of the event window check 'words' and then copy and paste that text also
Then past it all of it into this thread.

If you don't show any errors in the event viewer then:
Go to Start > Control Panel > System > Advanced tab > Startup and Recovery section
Settings button > System Failure section > check the box 'Write an event to the system log'

[glass]

This is what was in System. There were multiple of these errors in System. There are more in Applications that I copied but did not post. If you need them I have saved them for the future.
Thanks again Angelo

---SYSTEM---

The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


The IP address lease 192.168.1.101 for the Network Card with network address 00123F893C39 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


The SDDMI2 service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


The IP address lease 192.168.1.100 for the Network Card with network address 00123F893C39 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


The AOL Connectivity Service service terminated unexpectedly. It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time-nw.nist.gov,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Your computer was unable to initialize a Network Interface attached to the system. The error code is: A device attached to the system is not functioning. .

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Gecko]

Are you using the Fast User Switching feature or are you logging of and then logging back on as a different user?

[glass]

I am logging off and then logging on. Or I switch users but no matter what the second profile and on is, it always has problems.Thanks Angelo