PCTech Forums

by **peckr1210** » Tue Mar 09, 2004 10:49 pm

I am presuming I have IE 6 because I'm running XP Pro?

I am getting the SEND/DONT SEND error message instead of my browser opening up and want to re install IE 6.

Where can I get a copy from? Is it free on any ISP discs anywhere and I could just install IE 6.

I've tried add/remove components but it didn't do anything, can somebody talk me through the process?

I think this is a common problem but with lack of technical knowledge troubleshooting is difficult.

Please help this is really bugging me..........

by **Ranger Bob** » Tue Mar 09, 2004 11:05 pm

Go to this link. It will tell you how to repair IE6 in Windows XP:

http://support.microsoft.com/?id=kb;en-us;Q318378

by **peckr1210** » Tue Mar 09, 2004 11:25 pm

Do I need OS disk or anything?

Is it easy to do/understand?

by **brad** » Tue Mar 09, 2004 11:38 pm

Well, go and check it out. If you have more questions, we are here.
brad

by **Ranger Bob** » Tue Mar 09, 2004 11:38 pm

by **peckr1210** » Wed Mar 10, 2004 12:44 pm

Somebody said Tesco's ISP disc had IE6 on it and you can install it on it's own.

I will see if I can pick a copy up because for somebody with little techy knowledge it might be the easiest way to fix my problem.

It only cost 50p

by **Ranger Bob** » Wed Mar 10, 2004 5:26 pm

by **peckr1210** » Thu Mar 11, 2004 1:57 pm

I just thought it might be easier, I think I need a service pack cd??

Doing it the MSKB way...

I tried putting in th OS CD when prompted and hitting ok and it did nothing??

by **peckr1210** » Sat Mar 13, 2004 3:01 pm

Right

I have now tried to re install IE6 from an ISP cd but still I cannot get online from my IE desktop icon!!

What can I do?????

(By the way the only way I am getting online to post this message is by unchecking the Enable third party browser extensions box in IE advanced properties but I should be able to get online with that box checked right?)

Help......

by **brad** » Sat Mar 13, 2004 3:14 pm

Checking that shouldn't have kept you from getting online.
Did you restart after you enabled it?
Try this:
Download and run:

Download and install . Now Run it and post a copy of the Log File here.

brad

by **Ranger Bob** » Sat Mar 13, 2004 3:47 pm

by **peckr1210** » Sat Mar 13, 2004 5:17 pm

Ok

I run CWShredder and Hijackthis, her is the log.

Logfile of HijackThis v1.97.7
Scan saved at 16:13:24, on 13/03/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Elaborate Bytes\CloneCD\CloneCDTray.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\MDM.EXE
C:\Documents and Settings\Administrator\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueyonder.co.uk/blueyonder/index.jsp
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4nb.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us4nb.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tesco.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Tesco.net
R3 - URLSearchHook: (no name) - {6CC1C918-AE8B-4373-A5B4-28BA1851E39A} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Freeserve - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll (file missing)
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [CloneCDElbyCDFL] "C:\Program Files\Elaborate Bytes\CloneCD\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\Elaborate Bytes\CloneCD\CloneCDTray.exe"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O8 - Extra context menu item: Search with Freeserve - res://C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll/VSearch.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.tesco.net
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003 ... scan53.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc ... wflash.cab

by **brad** » Sun Mar 14, 2004 12:11 pm

Run HiJack This again and have it "Fix/Remove" the following:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4nb.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us4nb.hpwis.com/
R3 - URLSearchHook: (no name) - {6CC1C918-AE8B-4373-A5B4-28BA1851E39A} - (no file)
O3 - Toolbar: Freeserve - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll (file missing)
O8 - Extra context menu item: Search with Freeserve - res://C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll/VSearch.htm

brad

by **peckr1210** » Sun Mar 14, 2004 12:41 pm

After running CWShredder all seems to be working now. Should I still do what you said in the above post with Hijackthis?

I want everything to do with Freeserve removed from my pc because they are not my ISP anymore, I noticed the above bits of the log were mentioning freeserve?

by **brad** » Sun Mar 14, 2004 1:03 pm

Run HiJack This again. If any of what I posted is still there then do as described. If you still have problems, post the Log File again.
brad

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