Running 2KPro can't open folders or IE

[chrisc]

I've seen other people talking here about this problem and now my boss has it on his laptop. I can't open any folders, IE, control panel, ..... you get the point. HAve the most up to date McAffe and addaware. Both say the machine is clean. I have already taken the time to download and run highjack this. I will post the log at the bottom. On a side note., in safe mode I CAN access all the folders and files with no problem. Also, in normal mode I CAN use NEtscape which is the reason I can post this message!

Logfile of HijackThis v1.97.7
Scan saved at 11:28:49 PM, on 4/4/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\ati2evxx.exe
C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\OPC Foundation\OPCENUM.EXE
C:\WINNT\system32\regsvc.exe
C:\PROGRA~1\ROCKWE~1\RSLINX\RSLINX.EXE
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe
C:\Program Files\McAfee\McAfee VirusScan\Vshwin32.exe
C:\Program Files\McAfee\McAfee VirusScan\Avconsol.exe
C:\Program Files\McAfee\McAfee Firewall\CPD.EXE
C:\PROGRA~1\ROCKWE~1\RSCommon\RSOBSERV.EXE
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\WINNT\Explorer.EXE
C:\Program Files\McAfee\McAfee Firewall\CPDCLNT.EXE
C:\WINNT\system32\Atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINNT\system32\PRPCUI.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
C:\WINNT\system32\wuauclt.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://home.netscape.com/home/winsearch.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.searchdot.net
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.findwhatevernow.com/portal/
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://my.netscape.com/index2.psp"); (C:\Program Files\Netscape\Users\richg\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINNT\hhUU.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /startmonitor
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... 2576273148
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc ... wflash.cab

[brad]

Have HiJack This Fix/Remove these:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.searchdot.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.findwhatevernow.com/portal/

That's all I could find...keep us posted.
brad

[chrisc]

Thanks Brad. Did thaty and no help. Restarted and reran highjack, log the same minus the 2 entries I deleted. are the following line good things that should be there?:

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINNT\hhUU.dll
.O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll


Grasping at straws here!

[brad]

I missed this one:
O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINNT\hhUU.dll

The other two are for Adobe.
brad

[chrisc]

Brad,
Everything is back to normal except that IE doesn't work.. He uses netscape so it's not that big of a deal... If I need to I can redownload IE anyways! Question, what was the line "O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINNT\hhUU.dll" anyways. I'm an IT guy and this little bugger really had my head spinning! Thanks again!

[Ranger Bob]

[chrisc]

[badpolarbear]