IE freezing

[macro8]

Running IE on XP. Sometimes when i go and click on a web page hyperlink the page just freezes and locks up. The only way to remove the page is to hit Ctrl + Alt + delete and end the task, which causes an error report to appear. Has even occured in the my outlook inbox when i clicked on a link, resulting in the deletion of all my inbox contents. A major pain. Run norton and have not located any viruses. Have no idea what is the cause. Can anybody help??

Thanks

Have a Dell 2.6GHtz

[Restek]

Have you run spybot to check for spyware?

[brad]

I agree with Restek...Here's the link and another suggestion:
Download / Install / Update / and Run .

If you're still having problems:
Download and install . Now Run it and post a copy of the Log File here.
brad

[macro8]

After finally installing spybot S&D (due to numerous freezing of pages) it returned roughly 10 spyware programs which I removed. Reconnected to the web and after a few minutes some pages still froze (although if I open a new page up using shift and select then it occurs less frequently, bizarre). The report of the hijack this is as follows. I have also included one of the error reports which occurs when I have to use the task manager function. Again thanks for any feedback.

erroe report

C:\DOCUME~1\USER~1\LOCALS~1\Temp\WER9.tmp.dir00\IEXPLORE.EXE.mdmp
C:\DOCUME~1\USER~1\LOCALS~1\Temp\WER9.tmp.dir00\appcompat.txt

Logfile of HijackThis v1.97.7
Scan saved at 20:57:06, on 16/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Omniquad MyPrivacy\MyPrivacy\MyPrivacyNT.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Omniquad MyPrivacy\MyPrivacy\mpsvc.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\user\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.iesearch.freeserve.com/iesearch/default.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/e ... efault.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.euro.dell.com/countries/uk/e ... efault.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.euro.dell.com/countries/uk/e ... efault.htm
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [MyPrivacy] "C:\Program Files\Omniquad MyPrivacy\MyPrivacy\MyPrivacyNT.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/active ... mAData.dll
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?312
O17 - HKLM\System\CCS\Services\Tcpip\..\{E5E0DE05-5A3B-4596-8050-D774D5861266}: NameServer = 195.92.195.95 195.92.195.94

[brad]

First empty your Temp folder. Then empty your Temporary Internet folder.
Have HiJack This Fix/Remove:
C:\WINDOWS\System32\wuauclt.exe
Update your Anti Virus Program and run a complete system scan.
brad

[macro8]

The first line of the scan results which i can select to be fixed using scan this starts at the line:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.iesearch.freeserve.com/iesearch/default.htm

It seems i cannot select the C:\WINDOWS\System32\wuauclt.exe with hijack this to fix it. I am i missing something really obvious when using scan this?

[brad]

My fault. Little hard to remove a Process from there...sorry.
You've got a Trojan. Follow the simple Registry edit from here: .
brad